Refund policy

Return & Refund Policy

Last Updated: October 11, 2026

Thank you for shopping with Nanwavse.

We want you to have a clear and transparent shopping experience. Please review our return and refund policy before placing your order.

1. Return Window

For eligible retail purchases, you may request a return within 14 calendar days after receiving your order.

To request a return, please contact us within this period at:

Email: eddievnice@gmail.com

Please include your order number, the product you wish to return, and the reason for your request.

Return requests submitted after the 14-day period may not be accepted for change-of-mind returns. This does not affect any mandatory consumer rights under applicable law.

2. Return Eligibility

For change-of-mind returns, including sizing concerns or personal preferences, items must meet the following conditions:

The product must be unworn, unwashed, unused, and in its original condition.
Original tags must remain attached.
Original packaging must be retained where reasonably possible.
Swimwear hygiene liners or protective seals must remain intact and in their original condition, where provided.
The product must be free from stains, odors, alterations, damage, or signs of use.
Proof of purchase or a valid order number must be provided.

Items that do not meet these conditions may be declined for change-of-mind returns.

These conditions do not limit remedies available for faulty, damaged, incorrectly supplied, or misdescribed products under applicable consumer protection laws.

3. Return Destination — China

Nanwavse's return destination is Foshan, Guangdong Province, China.

We do not currently operate a local return warehouse in the United States, Canada, or Australia.

For approved change-of-mind returns, customers must arrange international return shipping to our designated return address in Foshan, China.

The full return address, recipient details, and shipping instructions will be provided after your return request has been reviewed and approved.

Please contact us before sending any return. Do not send products to the address shown on your original shipping label unless we specifically authorize that address for returns.

Unauthorized returns may be delayed or may not be deliverable.

4. Return Shipping Costs

Change-of-Mind Returns

If you wish to return an eligible item because of personal preference, incorrect size selection, or a change of mind:

You are responsible for arranging and paying the return shipping costs to Foshan, China.
International return shipping costs may vary based on your country, package weight, carrier, and selected service.
We recommend using a trackable shipping service and keeping your shipping receipt.
Return postage paid directly to a carrier is generally non-refundable.
The original outbound shipping charge is generally non-refundable for change-of-mind returns, except where required by applicable law.

Any applicable return customs documentation and charges will be handled in accordance with applicable laws and the return instructions we provide.

Customers are encouraged to consider international return shipping costs before placing an order.

Defective, Damaged, or Incorrect Items

If an item is defective, damaged, or incorrectly supplied, please contact us before arranging a return.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other remedy required by applicable law.

Where a return is necessary due to a qualifying product defect or our error, Nanwavse will cover reasonable return shipping costs or arrange another appropriate solution.

Please do not purchase international return postage for such items without first contacting us.

5. Swimwear Hygiene Requirements

Due to the nature of swimwear, we maintain specific hygiene requirements for change-of-mind returns.

Products must be returned unused, unwashed, and in their original condition, with all applicable hygiene protection intact.

Swimwear showing signs of use, laundering, staining, odors, or removed hygiene protection may be ineligible for change-of-mind returns.

Please try on swimwear carefully and keep any hygiene liner in place.

These requirements do not override your rights regarding faulty or non-conforming goods.

6. Damaged, Defective, or Wrong Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible.

Email: eddievnice@gmail.com

Please provide:

Your order number
A description of the issue
Clear photographs of the affected product, if available
Photographs of the packaging, where relevant

We will review the information and arrange an appropriate resolution in accordance with applicable consumer protection laws.

A return may not always be necessary, depending on the nature of the issue and the applicable remedy.

7. Non-Returnable Items

The following items are generally not eligible for voluntary change-of-mind returns:

Used, worn, washed, or altered swimwear
Swimwear with removed or damaged hygiene protection, where applicable
Items damaged after delivery through customer use or mishandling
Personalized or custom-manufactured products, where applicable
Gift cards, where applicable

Promotional or discounted retail products are subject to their disclosed purchase terms and applicable consumer protection laws.

Nothing in this section excludes or limits mandatory rights relating to faulty, damaged, incorrectly supplied, or misdescribed products.

8. Exchanges

We do not currently offer automatic size or style exchanges for standard retail purchases.

If you would like a different size or style, you may request an eligible return and place a separate order.

The original purchase and replacement purchase will be handled as separate transactions.

Any replacement required under applicable consumer protection law will be handled accordingly.

9. Refund Process

To begin a return, contact eddievnice@gmail.com within the applicable return period.

Once your request is reviewed, we will provide return instructions if the return is approved.

After the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days after approval, subject to applicable legal requirements.

Your bank, credit card issuer, or payment provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us for assistance.

For eligible change-of-mind returns, original shipping charges are generally excluded from the refund unless otherwise required by law.

Nothing in this policy limits refunds or other remedies required by applicable consumer protection laws.

10. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

Because order processing and product sourcing may begin shortly after payment confirmation, cancellation requests cannot always be guaranteed.

If the order has not yet been dispatched, we will review whether cancellation can be accommodated.

If an order has already been shipped, the applicable return process may apply.

Any mandatory cancellation rights under applicable law remain unaffected.

11. Wholesale & Custom Manufacturing Orders (B2B)

Wholesale purchases, samples, and custom manufacturing arrangements are handled separately from Nanwavse's standard retail orders.

The retail 14-day change-of-mind return policy does not automatically apply to wholesale or custom manufacturing transactions.

For B2B orders, product specifications, sampling requirements, quality acceptance procedures, cancellation rights, returns, replacements, refunds, and related costs will be governed by the applicable written agreement and relevant laws.

Wholesale customers should confirm all terms with Nanwavse before placing an order.